Office Workstation Redesign

A targeted ergonomic intervention aimed at reducing discomfort and improving workstation alignment for a customer service employee. The redesign focused on posture optimization, equipment setup, and behavior-based strategies to enhance comfort during prolonged computer use.

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CLIENT

Manufacturer

PROJECT DURATION

3 Weeks

PROJECT TYPE

Workstation Redesign

ROLE

Ergonomic

Specialist

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PROBLEM

An employee working in a customer service role reported persistent neck and shoulder discomfort that worsened during prolonged computer work. A seated workstation assessment revealed multiple ergonomic risk factors contributing to her symptoms. These misalignments between the task demands and workstation setup were contributing to postural strain and discomfort during routine work.

SOLUTION

A comprehensive workstation evaluation identified key ergonomic risk factors contributing to discomfort. In response, a series of tailored adjustments were recommended to support neutral joint alignment and reduce musculoskeletal strain. These included monitor adjustments, seating recommendations, device setup, and behavioral coaching. Supporting materials and follow-up guidance were also provided to encourage behavior change and promote long-term workstation comfort.

IMPACT

Following the implementation of the recommended changes, the employee reported a significant decrease in neck and shoulder discomfort. Postural improvements were observed, and overall workstation satisfaction increased. The outcome reinforced the impact of tailored ergonomic adjustments, combined with user education and follow-up coaching, in promoting comfort and reducing injury risk in office environments.

APPROACH

The intervention followed a structured ergonomic evaluation framework:

  • Risk Factor Identification: Observational analysis of the seated workstation and identification of mismatch between user posture and equipment configuration.

  • Equipment Recommendations: Tailored suggestions for workstation setup, including seating, monitor, keyboard, and mouse positioning.

  • Education & Reinforcement: Delivered posture education, micro-break strategies, and self-monitoring tools to encourage sustainable behavior change.

  • Follow-Up Evaluation: Conducted check-ins to validate the effectiveness of changes and adapt recommendations as needed.

SUMMARY

This office workstation assessment highlights how small yet strategic ergonomic adjustments—when informed by direct observation and paired with employee education—can significantly reduce discomfort and improve productivity. The case demonstrates the value of ergonomic evaluations not just in identifying physical risk factors, but in empowering workers to adopt healthier postures and behaviors over time.